Get Help

PoconoInfo Helpline

Whether it’s information about local food pantries, accessing homeless shelters, public assistance programs, opioid abuse, availability of child care services, or other human service needs, Monroe County residents need only contact PoconoInfo to connect with a comprehensive database of local, state and federal health and human service programs available in our community. Trained call specialists will be on hand to answer questions and refer individuals in need to services that are available.

To get started, simply call 570-517-3954.

Monroe County Emergency Rental Assistance Program

Pocono Mountains United Way is one of several agencies working to qualify applicants for the Monroe County Emergency Rental Assistance Program (ERAP). Monroe County renters who are behind on their rent or utilities or are at risk for housing instability are encouraged to consider this program.

Links to the application form as well as more information and qualifications are available at : Monroe County Emergency Rental Assistance Program

Eviction Mediation Program

A free service for Monroe County landlords and tenants that help our community resolve eviction disputes.  Are you a tenant in Monroe County worried about being evicted?  Are you a landlord who rents property in Monroe County? If you are experiencing a landlord-tenant dispute regarding eviction, we can work as a neutral third party to resolve this problem.  This is a free, fast, and informal process offered by trained United Way staff.  Mediation is a voluntary and confidential process that brings together both sides to solve conflicts.  The mediator does NOT make a decision, but rather helps both sides come to an agreement.  For more info on Eviction Mediation, please reach out at 570-261-8023 or at

Volunteer Income Tax Assistance (VITA) Program

Pocono Mountains United Way’s Volunteer Income Tax Assistance (VITA) program provides FREE tax preparation for low-to-moderate income families in Monroe County.  If your household made $57,000 or less in 2020, you are eligible for our FREE tax preparation program.

IRS certified volunteers will provide free tax prep to individuals who schedule appointments, including federal, state, and local returns. There are no hidden fees or charges, this service is provided by us as a nonprofit, completely free.

We will start taking appointments for the 2020 tax season in January 2021You can set up your appointment by calling 570-261-8011.

Alternatively, if you are interested in filing yourself from home, and your household made ANY income amount in 2019 (no income limit!), you can also file now for free using

Pocono Mountains United Way is also currently looking for volunteers to assist in the program. Training is provided and scheduling is flexible! For more information on volunteering for the VITA program, please reach out to Lucas at 570-261-8027 or email

Opiate Community Resource Guide

The Opiate Community Resource Guide is a reference tool to help individuals who are impacted by opiate use and addiction. It is not a comprehensive guide to all opiate addiction concerns but is a “key issues” guide for supporting opiate addiction treatment and recovery.  To view or download this resource, click here.

Racial Equity

Pocono Mountains United Way is working with the Monroe County NAACP and other community leaders to achieve racial equity in Monroe County. This resource list is designed to support individuals and groups who want to increase their own understanding of race, and those working toward achieving racial justice at every level: individually, inter-personally, in organizations, in communities and in systems at large.

For a list of resources to both educate about and combat against racism, please view our Racial Equity Resources here.

SingleCare Prescription Savings

How it works:  SingleCare (formerly FamilyWize) negotiates fair drug prices directly with major pharmacies like CVS, Walmart, and Walgreens. They pass the savings onto their members, free of charge. To start saving with SingleCare, a member just needs to show the savings card to their local pharmacist whenever they fill a prescription at a participating pharmacy. The discount will be automatically applied to the retail price of the drug. Members can use their card as often as they want. Cards do not expire. Cards may also be used for family members’ prescriptions and shared with friends.