HIRING – Volunteer Income Tax Assistance (VITA) Program Manager

September 27, 2022

Job Description

Volunteer Income Tax Assistance (VITA) Program Manager

40 hours per week, temporary, non-exempt


Are you a change agent that wants to make a difference in the community? Do you enjoy community revitalization, strategic planning and problem solving? Are you able to build rapport, convey a mission and mobilize resources for community impact? If YES, Pocono Mountains United Way is the place for you!


Organization’s Mission:

 Pocono Mountains United Way engages and mobilizes resources to improve lives through accelerated community change.

Job Title: Volunteer Income Tax Assistance (VITA) Program Manager

Reporting to: Vice President, Community Impact

Department: Community Impact

Exempt OR Non-Exempt: Non-Exempt

Salary: $22.50/hour


Work Schedule:

Full time. Temporary – November 1, 2022 through April 30, 2023. Core hours of 8:30 am to 5:00 pm. Must be able to work a flexible schedule with some early morning, evening and weekend work.


Job Description:

The VITA Program Manager is responsible for overseeing all aspects of the VITA program, including recruiting, training, and managing tax volunteers, and tax site preparation including operations, oversight of volunteer preparers, and quality control. The Program Manager will be responsible for ensuring VITA Admin Assistant and Site Coordinator(s) are performing their roles properly and will develop and implement plans to increase efficiency and grow the program. This is a seasonal position – November 1, 2022 through April 30, 2023; 40 hours per week including some evenings and Saturdays.



  • Responsible for oversight of Admin Assistant and Site Coordinator(s)
  • Recruit and train VITA tax prep volunteers.
  • Increase outcomes/efficiency in scheduling appointments, tax return flow, client experience, and client connection with other financial stability products/services
  • Investigate partnerships with other organizations, expanding tax volunteer base and client base
  • Monitor tax site for compliance with all IRS VITA site requirements
  • Conduct a quality review (QR) on returns when Site Coordinator(s) unavailable
  • Answer taxpayer questions regarding tax law and/or their tax return
  • Compile post-season reports for end-of-season wrap-up and evaluation


Knowledge, Skills, Abilities:

  • Supervisory/Management experience
  • Multiple years working as income tax accountant preferred
  • Knowledge of federal income tax including Form 1040 and Form 1040-SR
  • Knowledge of PA State and PA Local income tax forms
  • Required to complete all training and pass the online IRS certification at Advanced levels. Training and certification materials will be provided.
  • Familiarity with tax software
  • Ability to work independently
  • Ability to manage volunteer preparers and a high-functioning paid team
  • Must be flexible and dependable with ability to work evenings and Saturdays
  • Demonstrated ability to work with various socio-economic groups, including people in crisis and transition
  • Ability to multi-task with prompt attention to clients’ needs
  • Must possess excellent communication and customer service skills


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Occasional walking or standing is required
  • Employee is primarily seated when performing the duties of this position
  • Employee must talk and hear
  • Extensive use of computer, telephone, and video conferencing software
  • Weights of up to 25 lbs. will occasionally be lifted



Bachelor’s degree in Accounting or a related field preferred. In lieu of degree, High School diploma or GED (accredited) and four years of relevant work experience.


A resume and cover letter should be submitted to:

Pocono Mountains United Way is an Equal Employment Opportunity Employer. All qualified

applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation or disability.

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